Refunds/Returns/Exchanges
If you order a product and you would like to exchange or return this, then you have 14 days to be eligible for an exchange/return. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. If a product has been made especially for you (bespoke)this can not be returned for a credit. In some instances we will be able to exchange this for something different , to the same value, if you have ordered a quick selling product. The cost of courier to and from the customer is born by the customer. If your item has been damaged in the courier we will repair it, or as in the case of a breakable item, exchange it. Our courier does not hold insurance for breakages. If you wish to arrange insurance you would need to direct us accordingly in writing. Our courier will endeavor to collect and return goods at no extra charge to customer where this is possible. If at all concerned about the state of packaging on arrival with you you will be responsible to ask to check the item while the courier is still with you.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Items returned, must be sent to Suite 3, Hilton Village Centre, 5A Quarry Road, Hilton, KZN
Once Returned
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cherylin@telkomsa.net.
Sale items
Only regular priced items may be refunded.
Exchanges
We only replace items if they are defective or damaged in transit, and we hold the right to replace these. If you have an exchange or broken item, please send us an email us at cherylin@telkomsa.net and we will attend to your order as soon as possible.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, first obtain authorization directly from us at cherylin@telkomsa.net then your courier will return them to, Suite 3, Hilton Village Centre, 5A Quarry Road, Hilton, Kzn.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, and you are using your own courier, then you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if dealing with a third party courier.
Need help?
Contact us at cherylin@telksmsa.net for questions related to refunds and returns.